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Have questions? We have answers!
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Where do you ship?
We are currently shipping within all 50 states.
Do you ship internationally?
At this time, we are only shipping within the US.
What are the shipping options?
We offer USPS standard shipping for $5.00 flat which generally arrive in 2-5 business days. Orders over $70 will enjoy free USPS standard shipping. If you need an order expedited, feel free to choose this option at checkout. Please note we only ship within the USA at this time.
When will my order ship?
We will ship your order within 3 business days. As soon as it ships you’ll receive a shipment notification email with a tracking number.
Do you charge sales tax?
Great news! Tax is included.
What happens if my order arrives damaged or defective?
Be sure to email us at hello@havenlycandleco.com and we'll send a replacement as soon as possible.
How long does it take to process a return?
Please allow 3-5 business days for your refund to process after we receive your return.
What happens if I don't like the scent?
Please email us at hello@havenlycandleco.com and we will process an exchange for un-used candles. We want you to be happy and satisfied with your Havenly Candle Co. purchase!
How can I update my order?
Please email us at hello@havenlycandleco.com if you would like to cancel or change your order. We'll do our best to process your request.
What is the best way to place a larger order for corporate gifts or weddings?
Shoot us an email at hello@havenlycandleco.com and we'll go from there.